At Elygance Mart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or shop from https://elygancemart.com/.
By using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
Elygance Mart is an online shopping store serving customers in Saudi Arabia, offering premium lifestyle products including abayas, perfumes, Umrah essentials, leather goods, accessories, and more.
If you have any questions about this Privacy Policy, you may contact us through our official support channels.
2. Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing address
- City and country
- Order details and purchase history
Payment Information
We do not store your full payment card details. Payments are processed securely through trusted third-party payment gateways.
Technical Information
- IP address
- Browser type and device information
- Website usage behavior
- Pages visited and time spent on the site
- Cookies and tracking data
3. How We Use Your Information
We collect and use your data to:
- Process and deliver your orders
- Confirm purchases and send order updates
- Provide customer support and respond to inquiries
- Improve website performance and user experience
- Send promotional emails and offers (only if you subscribe)
- Prevent fraud, misuse, or unauthorized activity
- Comply with legal and regulatory requirements
4. Cookies and Tracking Technologies
Elygance Mart uses cookies to improve your browsing experience. Cookies help us:
- Remember your preferences
- Keep products in your cart
- Analyze website traffic
- Improve marketing and performance
You may disable cookies in your browser settings, but some website features may not work properly.
5. How We Protect Your Data
We take strong security measures to protect your personal information, including:
- Secure website encryption (SSL)
- Secure payment processing
- Limited access to customer data
- Protection against unauthorized access or misuse
However, no online platform is 100% secure, and customers should also protect their personal information.
6. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share your data only with trusted partners such as:
- Shipping and delivery companies
- Payment gateways
- Website analytics tools (Google Analytics or similar)
- Marketing and email services (only if subscribed)
- Legal authorities if required by law
All third-party services are expected to handle your data responsibly.
7. Order and Delivery Communication
When you place an order, we may contact you through:
- Phone call
- SMS
This communication is necessary for delivery updates, order confirmation, or customer service support.
8. Marketing Emails and Promotions
If you subscribe to our newsletter, you may receive:
- New product announcements
- Special offers and discounts
- Exclusive deals
You can unsubscribe anytime using the unsubscribe link in our emails.
9. Customer Account Information
If you create an account on our website, your account information will be stored securely. You are responsible for maintaining the confidentiality of your login credentials.
Elygance Mart is not responsible for unauthorized access due to negligence in protecting your password.
10. Third-Party Links
Our website may contain links to external websites or services. These websites have their own privacy policies.
Elygance Mart is not responsible for the privacy practices, content, or security of third-party websites.
11. Data Retention
We retain your personal data only as long as needed for:
- Order fulfillment and customer support
- Legal obligations and tax requirements
- Business records and reporting
Once data is no longer required, it is securely deleted or anonymized.
12. Your Rights
As a customer, you have the right to:
- Request access to your personal information
- Request correction of inaccurate data
- Request deletion of your data (where legally allowed)
- Opt out of promotional marketing emails
To request any changes, please contact our support team.
13. Children’s Privacy
Elygance Mart does not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal data, please contact us and we will remove the information.
14. Changes to This Privacy Policy
Elygance Mart reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page immediately.
We recommend reviewing this page regularly to stay updated.
15. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, you can contact us:
Website: https://elygancemart.com/
Email: support@elygancemart.com
WhatsApp Support: +971 52 900 9726
WhatsApp Link: https://wa.me/971529009726
Final Note
By using our website and purchasing from Elygance Mart, you agree to this Privacy Policy and our data handling practices.