We are committed to ensuring your satisfaction. This policy outlines your rights and our procedures for refunds and returns in accordance with Saudi Arabia’s E-Commerce Law and its Implementing Regulations.
1. Right to Cancel & Return
Under Saudi Arabia law, you have the right to cancel a purchase and return products within 7 days from the delivery date, provided the product has not been used and you have not benefited from the service.
⚠️ This is the minimum legal period. Some stores may offer a longer return period (e.g., 7–14 days).
2. Conditions for Returns
To qualify for a return, the product must meet all of the following conditions:
- Returned within the allowed timeframe (7 days from delivery)
- In original, unused condition with all packaging, accessories, and tags intact
- Accompanied by the original invoice or proof of purchase
Certain items may have special conditions or exclusions, including perishable goods, personal care items once opened, custom-made or personalized products, and digital products.
3. Refund Processing
- Refunds will be processed promptly once we receive and inspect the returned item
- Best practice is to process refunds within 7–15 business days
- Refunds are issued back to the original payment method used
4. Delayed Delivery & Mandatory Refund
If a product is not delivered within the agreed timeframe (typically the promised delivery date or within 15 days from order confirmation), you have the right to cancel the order and receive a full refund.
5. Return Shipping Costs
- If the return is due to a merchant error (e.g., defective or wrong item), the seller will cover the return shipping costs
- If the return is for other reasons (e.g., buyer’s remorse), the customer may be responsible for shipping
6. Exceptions
Returns may not apply or are limited in the following cases:
- Items that are used or not in resalable condition
- Custom-made or personalized products
- Digital products once delivered, unless defective
- Other products as specifically excluded by applicable regulations
7. Clear Disclosure
Our website clearly displays this Refund & Return Policy before completing a purchase. You can find details about return time limits, conditions for returns, refund process, delivery deadlines, and customer support contact information.