At Elygance Mart, we are committed to providing fast, secure, and reliable delivery services for our customers across Saudi Arabia. This Shipping Policy explains how we process, ship, and deliver orders placed on https://elygancemart.com/.
By placing an order on our website, you agree to the terms of this Shipping Policy.
1. Shipping Coverage
Elygance Mart currently delivers to most cities and regions across Saudi Arabia, including major locations such as Riyadh, Jeddah, Dammam, Makkah, Madinah, and other areas.
If your location is not serviceable, we will contact you after placing the order.
2. Order Processing Time
All orders are processed within 1 to 3 business days after confirmation.
Order processing includes:
- Order verification
- Product packaging
- Dispatch preparation
Orders placed on weekends or public holidays may be processed on the next working day.
3. Delivery Time in Saudi Arabia
Estimated delivery time depends on your city and location. Typically:
- Major Cities: 2 to 5 business days
- Remote Areas: 4 to 10 business days
Delivery time may vary due to courier delays, weather conditions, or peak shopping seasons.
4. Shipping Charges
Shipping charges may vary depending on:
- Delivery location
- Order size and weight
- Current promotions or free shipping offers
Shipping cost (if applicable) will be shown clearly at checkout before placing the order.
Elygance Mart may offer free delivery on selected products or special campaigns.
5. Cash on Delivery (COD)
Cash on Delivery may be available in selected regions of Saudi Arabia.
If COD is available, it will appear as a payment option during checkout. Customers must pay the exact amount at delivery.
Elygance Mart reserves the right to disable COD for certain orders or locations.
6. Delivery Partners
We work with trusted courier and logistics partners to ensure safe and timely delivery. Orders are dispatched using professional delivery services to maintain product safety and quality.
7. Address Accuracy
Customers must provide accurate shipping details including:
- Full name
- Phone number
- Complete address
- City and postal code (if available)
Elygance Mart is not responsible for delivery delays or failed deliveries due to incorrect or incomplete address information.
If an order is returned due to incorrect details, additional delivery charges may apply.
8. Order Tracking
Once your order is shipped, you may receive tracking details via:
- SMS
- WhatsApp (if provided)
Tracking updates may take some time to appear depending on courier systems.
9. Delayed or Failed Deliveries
Delivery may be delayed due to:
- Courier service delays
- Bad weather conditions
- High order volume during promotions
- National holidays or weekends
- Incorrect customer contact information
If your order is delayed, you can contact our support team for assistance.
10. Delivery Attempt Policy
Courier companies usually attempt delivery 1 to 3 times. If delivery fails due to customer unavailability or unreachable phone number, the order may be returned.
In such cases, reshipping may require additional shipping charges.
11. Damaged Packages During Delivery
We ensure proper packaging for all products. If your package arrives damaged, please:
- Do not accept the package if it is severely damaged
- Take photos or video evidence
- Contact our support team immediately
Claims for damaged deliveries must be reported within 24 hours of receiving the package.
12. Missing Items in Order
If any product is missing from your order, please contact us within 24 to 48 hours of delivery along with your order number and product details.
We will investigate and resolve the issue as soon as possible.
13. International Shipping
Currently, Elygance Mart primarily focuses on shipping within Saudi Arabia. International delivery may not be available unless mentioned on specific products or campaigns.
14. Changes to Shipping Policy
Elygance Mart reserves the right to update or modify this Shipping Policy at any time without prior notice. Updates will be posted on this page.
15. Contact Us
If you have questions about shipping, delivery timelines, or order tracking, you can contact us anytime:
Website: https://elygancemart.com/
Email: support@elygancemart.com
WhatsApp Support: +971 52 900 9726
WhatsApp Link: https://wa.me/971529009726