Welcome to Elygance Mart. These Terms and Conditions outline the rules and regulations for using our website and purchasing products through https://elygancemart.com/. By accessing this website or placing an order, you agree to comply with these terms.
If you do not agree with any part of these Terms and Conditions, please do not use our website.
1. Website Information
This website is operated by Elygance Mart, an online shopping store serving customers across Saudi Arabia. We offer premium lifestyle products including abayas, perfumes, Umrah essentials, leather goods, accessories, and more.
For any queries, you may contact us through our official support channels.
2. Eligibility to Use Our Website
By using this website, you confirm that:
- You are at least 18 years old, or you are using the website under supervision of a parent or guardian.
- You are legally capable of entering into binding agreements under the laws of Saudi Arabia.
- You will provide accurate and complete information during checkout.
3. Products and Availability
At Elygance Mart, we aim to display all product details accurately, including descriptions, images, and pricing. However:
- Product images are for reference only and may slightly vary due to lighting or screen resolution.
- Availability of products may change without prior notice.
- We reserve the right to discontinue any product at any time.
4. Pricing Policy
All prices on Elygance Mart are listed in the currency displayed on the website (SAR or other available currency options). Prices may include applicable taxes where required.
We reserve the right to:
- Change product prices at any time without notice.
- Correct pricing errors if a product is listed incorrectly.
If an incorrect price is displayed and you have already placed an order, we will contact you before processing the order.
5. Order Acceptance and Cancellation
When you place an order through our website, it is considered a request to purchase products.
Your order will only be confirmed once:
- Payment is successfully completed (for prepaid orders), or
- Order is confirmed by our team (for Cash on Delivery if available)
We reserve the right to cancel or refuse an order due to:
- Incorrect pricing or product details
- Stock unavailability
- Suspected fraud or misuse
- Incorrect shipping address or incomplete customer details
If your order is canceled after payment, a refund will be issued according to our refund policy.
6. Payment Terms
Elygance Mart offers secure checkout and payment options. Customers agree that:
- Payment details provided must be valid and authorized.
- Any transaction issues must be reported immediately.
Payment methods may include:
- Credit or Debit Cards
- Online payment gateways
- Cash on Delivery (if available in selected regions)
7. Shipping and Delivery in Saudi Arabia
We deliver to most cities and regions across Saudi Arabia.
Delivery timelines may vary depending on:
- Your location
- Product availability
- Courier services
- Holidays and peak seasons
We are not responsible for delays caused by:
- Courier companies
- Incorrect customer address
- Unavailable recipient at delivery time
- Natural events or unexpected situations
Customers must ensure their delivery details are correct at checkout.
8. Returns and Refunds
We want you to shop confidently at Elygance Mart. Returns and refunds are subject to our Return and Refund Policy.
In general:
- Items must be unused and in original packaging.
- Certain products may not be eligible for return due to hygiene reasons (e.g., perfumes and personal items).
- Return requests must be submitted within the allowed timeframe.
Refunds will be processed after inspection and approval.
9. Exchange Policy
If you receive a damaged or incorrect product, we may offer an exchange depending on availability.
To request an exchange, customers must provide:
- Order number
- Photos of the received item
- Clear issue description
We reserve the right to approve or decline exchange requests based on product condition.
10. User Account Responsibility
If you create an account on Elygance Mart, you are responsible for:
- Maintaining confidentiality of your login credentials
- Ensuring all account information is accurate
- All activities performed under your account
We are not responsible for unauthorized access caused by customer negligence.
11. Promotional Offers and Discount Codes
From time to time, we may offer discount codes or promotional offers.
Discounts may be subject to:
- Minimum order requirements
- Expiry dates
- Specific categories or products
- Limited usage per customer
Elygance Mart reserves the right to modify or cancel promotions at any time without notice.
12. Intellectual Property Rights
All content on this website including:
- Logo
- Product images
- Website design
- Text content
- Graphics and icons
is the property of Elygance Mart and is protected by intellectual property laws.
You may not:
- Copy or reproduce website content
- Use our images for commercial purposes
- Distribute content without written permission
13. Prohibited Use
Users must not use this website for any illegal or harmful activity, including:
- Fraudulent transactions
- Misuse of discount codes
- Uploading viruses or harmful scripts
- Attempting to hack or disrupt the website
- Posting fake reviews or misleading information
Violation may result in account suspension or legal action.
14. Limitation of Liability
Elygance Mart will not be held liable for:
- Any indirect damages resulting from use of our website
- Delays in shipping due to courier service issues
- Loss caused by incorrect customer information
- Temporary website downtime due to maintenance or technical errors
All purchases are made at the customer’s own responsibility.
15. Product Usage Disclaimer
Some products may include usage instructions. Customers are responsible for using products safely.
Elygance Mart is not responsible for:
- Allergic reactions (especially perfumes and fragrances)
- Improper product use
- Damage caused by misuse
We recommend customers read all product details carefully before purchase.
16. Privacy Policy
We respect customer privacy and protect personal data. By using our website, you agree to our Privacy Policy, which explains how we collect, store, and use customer information.
17. Third-Party Links
Our website may include links to third-party websites for customer convenience. These external sites are not controlled by Elygance Mart.
We are not responsible for:
- Content on third-party websites
- Privacy practices of external sites
- Any transactions made through third-party platforms
18. Changes to Terms and Conditions
Elygance Mart reserves the right to update, modify, or replace these Terms and Conditions at any time.
Changes will be effective immediately once posted on this page. Customers are encouraged to review this page regularly.
19. Governing Law (Saudi Arabia)
These Terms and Conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia.
Any disputes related to website usage, purchases, or transactions will be subject to Saudi jurisdiction.
20. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Website: https://elygancemart.com/
Email: support@elygancemart.com
WhatsApp Support: +971 52 900 9726
WhatsApp Link: https://wa.me/971529009726